Returns & Refunds Policy

We want you to love your purchase — here's how returns work

Last Updated: June 2026
We want you to love your purchase. If you're not completely satisfied, we're here to help.

Return Eligibility

You may request a return within 14 days of receiving your order.

  • Item must be unused and unworn.
  • Original tags must still be attached.
  • Item must be in original condition.
  • Item must be returned in original packaging whenever possible.

Non-Returnable Items

  • Customized or personalized items.
  • Gift cards.
  • Final sale products.
  • Items showing signs of wear, washing, or damage caused by the customer.

Refund Process

1
We Receive It

Your return arrives and is logged for inspection.

2
We Inspect It

We check the item against the eligibility criteria above and notify you of approval or rejection.

3
You Get Refunded

Approved refunds are processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • Clear photos of the item.
  • A brief description of the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Exchanges

Exchanges may be available depending on stock availability. Contact our support team for assistance before returning your item.

Late or Missing Refunds

If you have not received your refund after the expected processing time:

  • Check your bank account.
  • Contact your credit card provider.
  • Contact your bank.
If you still need assistance after trying the above, please contact our support team.

Contact Us

For return-related questions, email us at support@clothydesigns.com
Contact Support
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